Question 1

How do I set a deposit limit on my account?

Accepted Answer

Setting a deposit limit is simple. Log into your account, click on your profile icon, and navigate to the "Safer Gambling" section in account settings. From there, select "Deposit Limits" and enter your preferred daily, weekly, or monthly cap. The limit takes effect immediately once confirmed. If you later wish to increase the limit, there is a 24-hour waiting period before the higher limit becomes active — this cooling-off period is a deliberate safeguard built into the system to encourage careful consideration before raising your spending cap. Reducing your limit, by contrast, takes effect instantly with no delay.

Question 2

Can I reverse a self-exclusion once it has been applied?

Accepted Answer

No. Once self-exclusion has been applied, it cannot be reversed until the full exclusion period has elapsed. This is intentional — the permanence of the exclusion is what makes it effective as a protection tool. If you self-excluded via GamStop, the exclusion applies to all UKGC-licenced gambling sites and cannot be lifted before the minimum 6-month period. After the period ends, you will need to actively request reactivation, which includes a further reflection period before access is restored. This deliberate friction is designed to ensure the exclusion genuinely protects you rather than creating a false sense of security.

Question 3

What is GamStop and how does it differ from in-account self-exclusion?

Accepted Answer

GamStop is a free national self-exclusion service operated independently of individual gambling companies. When you register with GamStop, you are excluded from all UK Gambling Commission-licenced online gambling sites simultaneously, not just one operator. In-account self-exclusion only applies to the specific platform where you apply it. For the strongest possible protection, experts recommend using both: apply self-exclusion through your account settings and also register with GamStop at gamstop.co.uk to cover all UK-licenced operators at once. Both services are completely free to use and can be set up within minutes.

Question 4

What happens if I reach my loss limit during a betting session?

Accepted Answer

When you reach your pre-set loss limit, the platform will automatically prevent you from placing further bets until the limit period resets — for example, the following day for a daily limit, or the following week for a weekly limit. You will receive a notification informing you that your loss limit has been reached. Any funds already in your account remain accessible for withdrawal, but new wagers cannot be placed. The limit cannot be increased until the mandatory cooling-off period has passed, ensuring the protection cannot be bypassed in the heat of the moment.

Question 5

Are responsible gambling tools available on the mobile app?

Accepted Answer

Yes. All responsible gambling tools are accessible through both the desktop website and the mobile app. The "Safer Gambling" section is accessible from the main account menu on both platforms. This means you can set or adjust deposit limits, loss limits, and session time limits from your smartphone or tablet just as easily as from a desktop computer. Notifications such as reality checks also appear during mobile gaming and betting sessions, ensuring consistent protection regardless of how you choose to access the platform. The mobile experience is fully parity with the desktop for all safer gambling features.

Question 6

Where can I get free help if I think my gambling is becoming a problem?

Accepted Answer

There are several free, confidential support services available in the UK. GamCare operates a National Gambling Helpline available 24/7 on 0808 8020 133 and also provides online chat support. BeGambleAware (begambleaware.org) offers self-assessment tools and referrals to professional treatment. Gamblers Anonymous runs peer-support meetings across the country. For more serious addiction, the Gordon Moody Association provides residential treatment, and NHS Gambling Clinics offer specialist medical care in major UK cities. You do not need to be in crisis to reach out — these services are happy to talk to anyone who has concerns about their gambling behaviour at any stage.

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